IBM watsonx is revolutionizing the way enterprises operate by making it simple for them to integrate generative AI into their business processes. Recently, the CEO of WellnessWits, an IBM Business Partner, announced the integration of watsonx into their app. This integration allows patients to ask questions about chronic diseases and easily schedule appointments with physicians.
Watsonx consists of three components that empower businesses to customize their AI solutions. The first component, watsonx.ai, provides intuitive tooling for powerful foundation models. The second component, watsonx.data, enables compute-efficient and scalable workloads wherever data resides. The third component, watsonx.governance, offers guardrails for responsible implementation. Watsonx allows organizations to refine foundation models using their own domain-specific data, gaining a competitive advantage and ensuring accurate information from external sources.
These features, along with a wide range of traditional machine learning and AI functions, are now available to independent software vendors (ISVs) and managed service providers (MSPs) as part of IBM’s embeddable software portfolio. This portfolio is supported by the IBM Ecosystem Engineering Build Lab and partner ecosystem, enabling ISVs and MSPs to quickly bring AI-powered commercial software to market without the need for specialized talent and developer resources.
A platform designed for enterprise AI
IBM is dedicated to helping organizations create business value through generative AI integration. Watsonx provides enterprise developers with essential functionalities, including text summarization, input classification based on sentiment analysis or threat levels, text content generation, analysis and extraction of key information, and question-answering functions. Partners often combine several of these AI tasks to address common use cases.
ISVs require the flexibility to choose models that suit their industry, domain, and use case. Watsonx provides access to open-source models, third-party models, and IBM’s own Granite models. IBM also offers IP indemnity for its foundation models, giving partners confidence in their AI creations. With watsonx, ISVs can differentiate their offerings and gain a competitive advantage by leveraging proprietary data and fine-tuning the models for domain-specific tasks. These capabilities allow ISVs to better meet their clients’ industry-specific needs.
Let’s explore a few AI use cases across different industries.
Enhancing customer care through AI solutions
Customer service has become a top priority for CEOs, as customers expect seamless experiences and quick answers to their inquiries. To meet these expectations, companies should consider embedding generative AI into their customer care portals. IBM’s embeddable AI technology, such as IBM watsonx Assistant and watsonx.ai, enables ISVs to easily build AI into their solutions, reducing time to market and reaching customers faster.
Watsonx allows enterprises to generate conversation transcripts with live agents or automate Q&A sessions. With watsonx.ai, they can obtain concise conversation summaries, extract key information, and classify interactions, such as conducting sentiment analysis to gauge customer satisfaction. This information further enhances the support agents can provide.
Streamlining procurement with watsonx
By embedding AI technology into enterprise solutions, organizational leaders can integrate disparate processes and data into end-to-end solutions.
For example, supply chain management can be complex and time-consuming. Instead of creating an in-house solution, companies can implement an AI-infused supply chain management solution developed by ISVs. These solutions leverage enterprise-grade AI, such as watsonx Assistant, watsonx.ai, and watsonx.data, to streamline processes and ensure confident decision-making.
Watsonx Assistant can serve as a user-friendly, natural-language Q&A interface for supplier databases. Meanwhile, watsonx.ai generates database queries and content, and Watson Discovery analyzes supplier financial reports. Watsonx.data acts as a front end for the company’s ERP system, providing up-to-date attributes and decision criteria. This enables teams to work smarter and achieve better business outcomes.
Watch the demo of these use cases or explore interactive demos in the IBM Digital Self-Serve Co-Create Experience.
Success stories from partners
WellnessWits is using watsonx Assistant to create a virtual care solution that connects patients with chronic disease specialists, providing personalized care and information.
Ubotica is leveraging IBM Cloud and watsonx.ai in its CogniSAT platform, enabling AI models to be deployed to satellites for various observational use cases.
Krista Software, an IBM solution provider, helped its client Zimperium build a mobile-first security platform using embedded AI solutions, reducing the time for mobile threat defense response.
Benefits of building with IBM
Partnering with IBM offers more than just functionality. IBM provides support in creating solution architectures, exploring monetization strategies, and offering technical resources. Additionally, the IBM Partner Plus program provides a range of resources and benefits, including the IBM Digital Self-Serve Co-Create Experience (DSCE), the IBM Ecosystem Engineering Build Lab, and the IBM Sales Partner Advocacy Program.
The DSCE allows data scientists, application developers, and MLOps engineers to discover and try IBM’s embeddable AI portfolio. The IBM Ecosystem Engineering Build Lab provides technical resources and support for co-creating solutions with embedded IBM technology. The IBM Sales Partner Advocacy Program encourages collaboration between partners and IBM sales teams when selling solutions with embedded IBM technology.
Explore how your company can partner with IBM to build AI-powered commercial solutions today.
