Technical teams are naturally skeptical and focused on the intricacies of software development. However, it is important for them to consider implementing a digital adoption platform (DAP) due to its unique business value.
A DAP can integrate with all of an enterprise’s applications to automate tasks and provide employees with immediate guidance on how to use them effectively. It can also extend to external-facing systems for partners and customers.
A DAP is particularly useful in addressing employee dissatisfaction with inconsistent and confusing technology interfaces, reducing digital friction and improving productivity.
Companies often waste significant amounts of money on underutilized software because many people struggle to navigate complex enterprise systems. A DAP acts as insurance against this waste by automating tasks, enhancing user experience, guiding system usage, and providing actionable analytics.
Some executives may wonder why they can’t use existing solutions to address these problems. However, if they can answer important questions about their technical stack, employee application usage, AI utilization, shadow IT and AI, and cybersecurity risks without any issues, then a DAP may not be necessary.
Technical teams may have questions about the architecture, deployment, integrations, security, and embedded AI of a DAP. Here are some answers:
– DAP Architecture and Deployment: The architecture varies depending on the builder, but a commonly used DAP consists of three layers. The first layer involves content creation by admins using a local editor. The second layer is the overlay that end users see, which includes published content. The third layer is the analytics layer used by those responsible for measuring the business value of applications. The DAP is typically hosted on major cloud providers like AWS or Azure, and content is delivered to end users via a secure content delivery network (CDN) like Akamai.
– Key DAP Integrations and Security Features: A DAP can integrate with identity providers (IdPs) like Okta for access management and security. It also includes governance controls such as advanced access control, API permissions, and security and privacy features. Data collected by a DAP is minimal and anonymized to ensure privacy.
– AI that Understands Fast-changing Applications: A powerful feature of a DAP is its ability to recognize and adapt to changes in application user interfaces. This AI-driven technology ensures that the DAP can interpret new versions of UIs and adjust accordingly. It also enables intelligent automation and generative AI assistants to assist users and improve the digital adoption process.
In conclusion, technical teams should consider implementing a DAP due to its unique business value and the benefits it offers in terms of automation, user experience, guidance, and analytics.
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