A digital creator based in Jaipur shared a disturbing incident she experienced while traveling in an Uber to pick up her daughter from school. She accused the Uber driver of attempting to snatch her phone and harassing her during the journey.
The woman, Manali Gupta, who is an influencer and a mother of two, documented the entire incident in a video posted on her Instagram profile. In the video’s caption, she wrote, “While I was on a recent Uber ride to pick up my daughter from school, the driver suddenly tried to snatch my phone.”
She further explained that her request for the driver to stop the car was ignored. “Startled, I objected, and he responded with verbal abuse. Concerned for my safety, I urgently asked him to stop the car, but he disregarded my pleas and accelerated,” the caption stated.
According to her account, she managed to move to the other end of the seat and exit the vehicle while it was still in motion.
At the end of the caption, she called on Uber to take immediate action to ensure the safety of its users and prevent such incidents from happening again. She also identified the driver as Shyam Sundar.
The video has since gone viral, with numerous users responding. Some users also shared their own experiences.
“@uber_india please take action, why don’t you take responsibility? Your drivers are hired without any background checks. We don’t feel safe enough,” one Instagram user commented.
“A similar incident happened to me recently. The driver started staring at me through the rearview mirror and made a sexually suggestive comment about my scent. I confronted him, and he apologized, but when I was getting out, he tried to snatch my phone. I yelled at him, and he reported me to Uber, claiming that I misbehaved with him. I received a warning from Uber regarding my behavior, but there has been no update from them regarding my safety concern about the driver. Pathetic @uber_india,” another user shared.
A third user added, “Uber SOS is a joke. I called their safety helpline, and it was constantly busy. They didn’t even get back to me. What kind of safety service is this! @uber_india.”
“Have you filed a police complaint? That’s the first step. The police will hold Uber accountable. And if you really want to fight this, file a case against Uber as you have all the details and evidence,” another user advised.
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