At IBM Cloud, we are dedicated to assisting enterprises in various industries harness hybrid cloud and AI technologies to drive innovation. Understanding the unique challenges faced by organizations is crucial for true transformation to take place—whether it involves data security, data sovereignty requirements, or accelerating time to market to meet consumer demands. These challenges have become more complex for those in heavily regulated industries as they navigate evolving regulations.
We have developed an enterprise cloud platform specifically tailored for highly regulated industries such as financial services, government, healthcare, and telecommunications. Working closely with key partners like BNP Paribas and CaixaBank, we introduced industry-specific enterprise cloud solutions to help clients manage risks, comply with regulations, and accelerate their adoption of cloud technologies.
Our enterprise-grade platform is designed to assist clients in managing critical workloads while addressing resilience, performance, security, compliance, and total cost of ownership. We aim to meet the needs of clients who value agility, rapid scalability, pay-as-you-go models, and maintaining the trust of their customers. Data security is a top priority in everything we do.
Telco leverages hybrid cloud to enhance customer interactions
Masorange, a mobile network operator, prioritizes customer experience by leveraging a combination of digital assistants and human interaction supported by AI and cloud technology. Their virtual assistants, Orange and Jazztel, use IBM Watson Assistant and IBM Watson Discovery on IBM Cloud to conduct approximately one million conversations per month, catering to customers who prefer digital channels for quick service.
By utilizing the flexibility, scalability, and security of IBM Cloud, Masorange can meet customer needs and deliver seamless interactions on-demand, aligning with their mission of excellence in service.
“We wouldn’t have been able to do it without services like the ones IBM Cloud provides, running and managing data with security and consistency.” – Tomas Alberola, Virtual Agents Manager, Masorange.
Digitizing clinical processes and enhancing patient experiences in healthcare
University Medical Center Mainz, serving over 350,000 patients annually, is using IBM’s distributed cloud capabilities to digitize clinical processes. Collaborating with IBM, the medical center has developed solutions to streamline management processes and facilitate secure exchange of healthcare data.
By leveraging IBM’s hybrid cloud and industry expertise, the medical center created a messenger system for effective communication among doctors, nursing staff, and administration. They also utilize IBM technology like IBM Watson Assistant to enhance patient experiences through conversational AI.
As the medical center focuses on patient care, data security and privacy remain paramount. A hybrid cloud approach with IBM enables secure access to cloud services, compliance with data protection requirements, and data sovereignty.
Facilitating faster experiences and data security in the public sector
Government agencies, though not typically associated with customer experience, aim to provide citizens with quick and seamless interactions. A scalable cloud infrastructure can help these agencies accelerate service delivery and incorporate citizen feedback into service improvements. Data security is crucial in highly regulated industries like the public sector.
By leveraging innovative security features like confidential computing and encryption, public sector agencies can protect sensitive citizen information. An industry-specific cloud platform with built-in controls can assist federal agencies in efficient service delivery and secure data transfer.
As organizations in regulated industries strive for innovation while meeting security and compliance requirements, hybrid cloud and AI technologies play a vital role in achieving this balance.
Explore IBM’s enterprise cloud platform for regulated industries
Was this article helpful?
YesNo
