After January 31, 2024, banks will deactivate or blacklist FASTags with balance but incomplete KYC.
In line with Reserve Bank of India (RBI) guidelines, the National Highlways Authority of India (NHAI) is urging FASTag users to complete their know-your-customer formalities. NHAI’s ‘One Vehicle, One FASTag’ initiative aims to discourage the practice of using a single FASTag for multiple vehicles or linking multiple FASTags to one vehicle.
NHAI’s move comes in response to reports of multiple FASTags being issued for one vehicle and FASTags being issued without KYC, violating RBI’s mandate. Additionally, some FASTags are not properly affixed to the vehicle’s windscreen, causing unnecessary delays at toll plazas and inconvenience to other highway users.
The initiative also seeks to improve the efficiency of India’s electronic toll collection system and ensure smooth movement at toll plazas.
The ‘One Vehicle, One FASTag’ campaign will enhance toll operations’ efficiency, providing seamless and comfortable journeys for highway users, according to NHAI.
What should FASTag users do? NHAI’s suggestions
To avoid inconvenience, users should complete the KYC for their latest FASTag. They must also comply with the ‘One Vehicle, One FASTag’ policy and discard any previously issued FASTags through their respective banks, NHAI advised.
Only the latest FASTag account will remain active, and all previous tags will be deactivated or blacklisted after January 31, 2024, NHAI added.
For further assistance or queries, FASTag users can contact the nearest toll plazas or the toll-free customer care number provided by their issuer banks, NHAI recommended.
What is FASTag?
FASTag, an electronic toll collection system operated by NHAI, has transformed toll collection in India, with a penetration rate of approximately 98% and over eight crore users.
