The Directorate General of Civil Aviation (DGCA) has imposed a financial penalty of Rs 10 lakh on Tata Group-controlled Air India for not complying with its regulations. In a statement, DGCA said it carried out inspections at Delhi, Kochi and Bangalore airports of Scheduled Domestic Operators in May and September in a bid to ascertain the discharge of their obligations related to facilities/compensation provided to the passengers as per provisions laid down in DGCA regulations.
The regulator said during the inspections, it found that Air India was not complying with the provisions of the relevant CAR. Accordingly, a show cause notice was issued to Air India on November 3, 2023, seeking their response for non-compliance to the provisions of the relevant regulations.
Air India in its reply has stated that it has not complied with the provisions of the CAR. The regulator said that it was found that M/s Air India was engaged in providing hotel accommodation for passengers affected by delayed flights, non-training of some of their ground personnel as per the stipulations laid down in the CAR and non-payment of compensation to international business class passengers who were made to travel on unserviceable seats.
